Job Description
Front Line Support (FLS) Engineer
Exempt
Position Summary
Connected Manufacturing’s Front-Line Support (FLS) Engineer is a member of the technical support team with an exceptional focus on quality customer support. This role encompasses providing technical support to our customers, resolving issues by utilizing widely available resources, and an entrepreneurial spirit. The ideal candidate will have at least 4 years in a similar role, as well as proven exceptional customer‑facing experience. Our support engineers are the heart and soul of our business. We care deeply about our customers and consistently go above and beyond to help. Our fast‑growing customer base relies heavily on our ability to be present and helpful 24/7.
General Accountability
Role duties include:
- Providing technical support and maintenance on Connected Manufacturing products
- Performing troubleshooting within customer environments focused on t...