Job Description
Technical Support Consultant
Deliver outstanding technical support via chats, emails, and phone calls.
Troubleshoot complex technical issues and escalates them as needed.
Act as the primary technical contact during live event lifecycles.
Escalate incidents clearly, including impact, timeline, and reproduction steps.
Use SQL, Grafana, OpenSearch, and other tools to analyze logs, APIs, and errors.
Collaborate with R&D, Product, Professional Services, and Account Management teams to enhance customer experience.
Ensure smooth integration, onboarding, and troubleshooting for customer events, working closely with internal teams.
Qualifications
- Excellent English communication skills (at least C1 for both spoken and written).
- At least 1–2 years of proven experience in a Technical Support role.
- Experience as a Tier 2 Technical Support Engineer.
- Outstanding proble...