🎯
Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
What you will do:
- Deliver outstanding technical support via chats and emails, phone calls;
- Troubleshoot complex technical issues and escal{e} as needed;
- Act as the primary technical contact during the life‑cycle live events;
- Escalate incidents clearly, including impact, timeline, and reproduction steps;
- Use SQL, Grafana, OpenSearch, and other tools to analyze logs, APIs, and errors;
- Collaborate with R&D, Product, Professional Services, and Account Management teams to enhance the customer experience;
- Ensure smooth integration, onboarding, and troubleshooting for customer events, while working closely with internal teams.
What you need to succeed in this role:
- Excellent English communication skills (at least C1 for both spoken and written);
- At least 1–2 years of proven experience in a Technical Support role;
- Experience as Tier 2 Technical Support Engineer;...