Job Description
Job Summary
Leads day-to-day operations across all food & beverage outlet to ensure profitability, service excellence, and compliance with health & safety standards
Responsibilities
- Operations Management: Oversee daily F&B operations across outlets including restaurants, bars, banquets, and room service. Ensure smooth service flow during peak and off-peak hours
- Team Leadership: Recruit, train, schedule, and evaluate F&B staff. Build a strong service culture and reduce turnover through coaching and development
- Financial Performance: Manage P&L for F&B outlets. Control food cost, beverage cost, labor cost, and wastage. Prepare budgets, forecasts, and monthly reports
- Quality & Standards: Maintain consistent food quality, presentation, and service standards. Implement SOPs and conduct regular audits
- Guest Experience: Handle guest feedback and complaints. Drive service recovery and ensure high sa...