Job Description
Your mission
You make customer value technically real. The moment a contract is signed, you own the path from raw, undocumented ERP data to the first trustworthy PartsOS planning result. And you get there fast: first real value within five working days of getting access to a customer's data.
You sit with maintenance, spare-parts, and supply-chain teams in real factories, open the SAP export nobody documented, and turn it into a plan they can run. You are the technical half of a two-person team: the Customer Success Manager owns the relationship and the business case; you own the system and the speed. Time-to-Value is your number.
What You’ll Be Working On
Time-to-Value
- First meaningful planning result within five working days of data access. This metric belongs to you.
- You never hand extraction back to the customer as homework: you drive it together, on the call, in one session.