Job Description
Pylot is the AI operations layer for GCC freight forwarders. We read the WhatsApp and email forwarders already use — in Arabic and English — and automate the front of the workflow: drafting quotes, validating documents, structuring messy customer requests, and handling routine communication. Forwarders don’t adopt a new system. We work on top of how they already operate.
The GCC has thousands of freight forwarders running on WhatsApp, Excel, and a senior coordinator’s memory. We’re building for them.
The RoleFounding CTO. Third co-founder, working alongside the CEO and COO.
Day one, you’ll:
- Own the existing MVP and the agent architecture
- Build out the agent layer: order entry, document validation, quoting with guardrailed negotiation, customer communication, exception handling
- Lead WhatsApp ingestion and bilingual NLP infrastructure
- Set up engineering foundations — infrastructure, security, observability, compliance...