Job Description
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
David Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a German speaking Fraud Activity Agent for their offices in Barcelona.
Position: Fraud Activity Agent
Location: Barcelona, Spain
Employment type: Full-time, on-site
Remuneration: Base salary + performance bonus.
DUTIES AND RESPONSIBILITIES:
- Investigate and verify suspicious or high-risk activity using internal tools, guidelines, and established processes
- Review and validate customer-provided documentation to assess potential risks or fraudulent behavior
- Resolve cases accurately and within defined timelines while ensuring compliance with service-level stand...