Job Description
Job Summary:
The Fraud Analyst II on the eCommerce fraud prevention team acts as a fraud payment and lost package specialist. Monitors transactions, tracks suspicious payment and customer activity, identifies potential risk for the cardholders and/or company, and acts as claims investigator.
Responsibilities:
55% Leads the lost package investigation process, which includes mitigating, updating, and maintaining the investigation que, continuously providing investigation service outcomes, addressing inquiries, and providing weekly reporting metrics for insurance claims.
20% Analyzes and evaluates customer behavior analytics for payment transactions, credit/debit/gift/prepaid cards, and other alternative payment methods to prevent fraudulent activity. Designs and executes various research methods to identify fraudulent activity with proactive decision-making to resolve it.
10% Assists and serves as the payment liaison supporting various teams for pay...