Job Description
Job Summary
The Fraud Risk Surveillance Center (FRSC) team is assigned to minimise fraud losses for Cards/Online/products by actioning alerts on the Fraud Detection systems within stipulated timeframes, policies and processes laid down.
Key Responsibilities
- Manage and/or resolve alerts/cases.
- Make outbound calls to verify potentially fraudulent activity.
- Takes incoming calls on fraud issues from both internal and external sources.
- Responsible for monitoring various fraud detection queues.
- Analyses and reviews trends and customer account activity to detect potential fraud situations.
Processes
- Apply comprehensive approach in dealing with all types of fraud; analyse and review patterns and trends to prevent future frauds.
- Examine cases/accounts to check any fraudulent or erroneous information; investigate and summarise the key points of the investigation with root cau...