Job Description
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Fraud and Scams First Responder within the Customer Protection Team, you will play a key role in the Bank’s first line of defense against dynamic fraud and scam events. You will engage in in-depth and holistic conversations with our customers, ensuring first-contact resolution and an enhanced customer experience.
You will actively and regularly monitor the Bank’s fraud detection tools and take appropriate actions to mitigate risks to both the Bank and its customers. Our vision is to establish a multi-channel presence, ensuring customers have easy access to reach us—while being available to support them at any time, through their preferred channel.
Banking is changing and we’re changing with it, giving...