Job Description
Fraud Associate is primarily responsible for receiving, preparing, processing fraud documentation, and conducting preliminary investigations on client disputes.
Main Responsibilities:
- Handles resolution of disputed MasterCard,VISA, and BancNet transactions.
- Handles timely listing of lost and cancelled delinquent accounts to MasterCard Account Management System (AMS).
- Monitors and submits subsidiary ledgers (SLs) managed by the Unit.
- Ensures disposition of float items within five (5) days from transaction date.
- Preparation of regulatory report, if any, as required by the card schemes’ and Bank’s regulators or compliance agencies.
- Coordinates and liaises with other BancNet and MasterCard member banks, merchants and other Card Banking Departments/Units to resolved disputes.
- Prepares monthly and quarterly reports in compliance to BancNet and MasterCard requirement.
- Prepa...