Job Description
Are you passionate about combating fraud and protecting individuals from scams?
We are seeking a dedicated Fraud & Scams Officer to join a Big 4 Bank in Bedford Park.
In this role, you will play a crucial part in identifying, investigating, and providing service to customers who are experiencing suspicious or fraudulent activities on their banking products.
Key Responsibilities include (but are not limited to):
- Inbound and outbound calls from customers in relation to card and digital fraud, scams, merchant fraud and any dispute matters
- Provide guidance and support to individuals who have been victims of fraud
- Monitor phone, internet banking, credit card, cheque, merchant fraud and transactional alerts for fraud and scam activity
- Create scam and fraud files for case management
- Refund and recover funds
- Reporting fraudulent customers to regulatory bodies
- Follow compliance and regulation protocols
- ...