Job Description
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfil their hopes and realise their ambitions.
Responsibilities
- Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer Performance Level Agreements (PLAs).
- Processes are regularly reviewed to identify improvements, which will enhance operational and financial effectiveness.
- Work is organized and processed/completed within agreed timescales. Ongoing monitoring and review of workflow and priorities are in accordance with procedures.
- MI and other business data requirements are completed accurately and supporting statistics, reports, and returns are presented to business/managem...