Job Description
Responsibilities
- Conduct fraud investigations.
- Perform daily fraud analysis to detect and investigate anomalies and fraudulent activities in customer and transaction data.
- Identify and review evidence and documents to analyse the overall case; synthesise data into a fraud investigation report with recommendations.
- Work with internal stakeholders to evaluate the efficiency of existing tools, processes, and policies related to fraud management.
- Identify and review any gaps within the current control process and recommend enhancements to prevent the recurrence of similar fraud activities.
- Drive process improvements in fraud operational processes and policies.
- Perform ad‑hoc reviews or projects as required or directed.
- A Diploma/Bachelor’s Degree in any field.
- At least 1 year of experience in fraud investigation processes or related bank processes/products.