Job Description
On-site - Taguig 3-5 Yrs Exp Bachelor Full-time
Job Description
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays
Insurance Health & Wellness
Read More
Responsibilities
- Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
- Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
- Provides resolutions to caller problems and issues including researching and exploring alternative solutions.
- Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope.
- Navigates through a computerized data entry system or other relevant applications.
- Manages documentation of all call informati...