Job Description
Job Title: Fraud Supervisor (CL10)
Job Code: CXO- -S68290 | DE
Category: Customer Experience / Fraud Operations
Work Setup: Full Onsite
Work Location: Uptown Bonifacio Tower 3, Taguig City
Shift Schedule: Night Shift
Employment Type: Full-time
Job Overview
We are looking for an experienced Fraud Supervisor to lead and manage fraud detection and prevention operations. This role requires a strong fraud background, proven supervisory experience, and the ability to work in a fast-paced, night‑shift environment.
Key Responsibilities
- Supervise daily fraud operations and ensure adherence to company policies and procedures
- Lead, coach, and manage a team of fraud analysts to meet performance and quality targets
- Monitor fraud trends, risks, and escalations; recommend corrective actions
- Ensure compliance with internal controls, regulatory requirements, and S...