Job Description
**Overview:**
As a Fraud Support Associate, you are the first line of defense protecting our customers’ finances and personal information. You’ll work in a fast‑paced call center environment handling debit, credit, and digital transactions that have been flagged by our fraud detection systems. Every call matters – customers are calling because something _isn’t working_ , something _feels wrong_ , or fraud has already occurred. This is a high‑volume, inbound‑only role where you’ll balance customer service, investigative thinking, and sound judgment. You’ll be empowered to make real-time decisions, including when to approve transactions, restrict account access, or require in‑branch identity verification to keep our customers safe.
**What You’ll Do:**
+ Handle 30-40 inbound calls per day from customers whose card or digital transactions have been declined or restricted due to potential fraud
+ Verify customer identity through detailed questioning, account ...
As a Fraud Support Associate, you are the first line of defense protecting our customers’ finances and personal information. You’ll work in a fast‑paced call center environment handling debit, credit, and digital transactions that have been flagged by our fraud detection systems. Every call matters – customers are calling because something _isn’t working_ , something _feels wrong_ , or fraud has already occurred. This is a high‑volume, inbound‑only role where you’ll balance customer service, investigative thinking, and sound judgment. You’ll be empowered to make real-time decisions, including when to approve transactions, restrict account access, or require in‑branch identity verification to keep our customers safe.
**What You’ll Do:**
+ Handle 30-40 inbound calls per day from customers whose card or digital transactions have been declined or restricted due to potential fraud
+ Verify customer identity through detailed questioning, account ...