Freelance SFCC L2 Support Engineer | Salesforce Commerce Cloud | PWA

Job Description:
We are looking for an experienced

SFCC L2 Support Engineer

for a

part-time remote opportunity

to support Salesforce Commerce Cloud applications and related platforms.
The ideal candidate should have hands-on experience in

Salesforce Commerce Cloud (SFCC), incident management, debugging, monitoring tools, and production support activities .
Responsibilities:
Provide

L2 application support

for Salesforce Commerce Cloud (SFCC) platforms.
Manage incidents through

ITSM tools (ServiceNow/SNOW)

including troubleshooting, analysis, and resolution.
Perform issue triaging and coordinate with L3 teams for code-level fixes.
Raise and track

JIRA tickets

for issues requiring development changes.
Monitor application performance using tools like

Splunk

and analyze logs.
Debug code and support root cause analysis for production issues.
Work ...