Job Description
Responsibilities:
- Supervise the daily air and sea freight operations, ensuring efficient and punctual transportation of goods.
- Handle cross-border tracking processes, ensuring compliance with international shipping and customs regulations.
- Coordinate closely with carriers, customs officials, and other relevant stakeholders to mitigate operational disruptions.
- Process Optimization:
- Identify inefficiencies in freight operations and implement process improvements to enhance overall performance.
- Use data-driven insights to monitor and refine operational strategies, minimizing delays and reducing costs.
- Provide regular shipment updates to clients, addressing any concerns promptly and maintaining high levels of customer satisfaction.
- Collaborate with the Customer Focus Team to ensure cohesive communication and service delivery.
- Compliance & Documentation:
- Ensure all freight operations adhe...