Job Description
Process customer orders and inquiries in a timely and accurate manner
Provide pricing and delivery information to customers as requested
Liaise with multiple stakeholders—including customers, carriers, hauliers, and overseas agents - to coordinate freight handling and resolve related matters
Handle shipping documentation, including import/export paperwork and bills of lading (BL)
Manage cargo documentation for both LCL and FCL shipments
Ensure full compliance with each customer's Standard Operating Procedures (SOPs)
Monitor all jobs and ensure costs and selling figures are updated accurately and promptly in the system
Maintain accurate and up-to-date event data within the system
Escalate any discrepancies or issues to the team supervisor or manager when necessary
Perform any other ad-hoc administrative duties or wo...