Job Description
Job Req Number:
Time Type: Full Time
Overview
This position is established for managing account related activities for Corporate, Ocean & Air Freight to achieve agreed service levels that includes:
- Rule based working along global standards
- Readiness of mind, concentrated/accurate/reliable mode of operation (functioning)
- Daily complexity tasks handing independently
- Deep dive into existing problems and identify the root causes and addressing it
Key Tasks & Deliverables
- Oversee assigned Control Towers tasks
- Strategize to drive process optimization, accountability, and ownership
- Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA)
- Understand control Tower tasks and how this impacts the overall business
- Propose process changes where needed to drive efficiency and improve execution