Job Description
FRENCH - CUSTOMER SERVICE REPRESENTATIVE
Our client, a Galway based healthcare business, are seeking to hire a customer service representative who can speak fluent French and English. This is a permanent role reporting to the customer service manager. This is an entry level role, full training is provided!
This role will have hybrid working options after a probation period with the role being based in Galway City.
Key Responsibilities
Respond to customer queries and concerns via phone, email, and live chat in a timely and effective manner.Handle customer complaints and troubleshoot issues, including pricing, billing enquiries, and order status updates.Assist customers with placing orders, returns, refunds, and exchanges in line with company policies.Collaborate with internal departments to resolve customer concerns efficiently.Maintain up-to-date knowledge of company facilities, websites, products, promotion...