Job Description
Patrique Mercier Recruitment FR is pleased to offer an incredible opportunity for a French Speaking Airline Customer Service Agent. This position is tailored for individuals who are passionate about travel and dedicated to providing exceptional assistance to French-speaking passengers with their airline-related inquiries.
Responsibilities
- Provide outstanding customer support to French-speaking clients via phone, email, and chat.
- Assist passengers with inquiries regarding flight bookings, cancellations, and modifications.
- Effectively handle and resolve customer complaints and issues professionally.
- Stay knowledgeable about the airline's services, policies, and updates to deliver accurate information.
- Document all customer interactions accurately in the CRM system.
- Collaborate with colleagues and other teams to ensure a seamless customer experience.
- Participate in continuous training initiatives to enhance s...