Job Description
Mercier Consultancy MD is currently seeking skilled French-Speaking Customer Experts to join our dynamic team supporting a prominent car company in Greece. In this role, you will provide exceptional customer service and support to French-speaking customers, ensuring their inquiries regarding automotive products, services, and after-sales support are efficiently addressed.
Key Responsibilities
- Provide excellent customer support to French-speaking clients via phone, email, and chat about car products, services, and maintenance.
- Assist customers with product information, service appointments, troubleshooting, and prompt resolution of issues.
- Maintain detailed and accurate records of customer interactions within the CRM platform.
- Collaborate closely with sales, technical, and service teams to improve customer satisfaction.
- Stay updated on the latest car models, features, and company policies to offer precise assistance.