Job Description
Mercier Consultancy MD is looking for dynamic French-Speaking Customer Experts to join our team supporting a leading electronics company in Greece. In this role, you will provide exceptional customer service to French-speaking customers, assisting them with product inquiries, technical support, and after-sales service to ensure complete satisfaction.
Key Responsibilities
- Provide professional and efficient customer support to French-speaking clients via phone, email, and chat regarding electronics products and services.
- Assist customers with technical troubleshooting, product information, warranty claims, and service requests.
- Maintain accurate records of customer interactions using CRM systems.
- Collaborate with internal teams to resolve customer issues effectively and promptly.
- Stay updated on product developments, company policies, and industry trends to deliver accurate information.
- Contribute to the improvement ...