Job Description
Mercier Consultancy MD is excited to offer an opportunity for French-Speaking Customer Experts to join our team supporting a popular messaging app in Greece. In this role, you will provide exceptional support and assistance to French-speaking users, helping them with app features, troubleshooting, and user queries to ensure an excellent customer experience.
Key Responsibilities
- Respond to French-speaking users' inquiries via phone, email, and chat regarding messaging app features, account issues, and technical support.
- Troubleshoot and resolve user problems efficiently, ensuring a high level of customer satisfaction.
- Maintain detailed and accurate records of user interactions in the CRM system.
- Collaborate with product and technical teams to escalate and resolve complex issues.
- Stay informed about app updates, features, and policies to provide accurate guidance.
- Contribute to improving customer support processes an...