Job Description
Mercier Consultancy is seeking a dedicated French Speaking Customer Service Representative to join our Client's Logistics & Courier Company. In this pivotal role, you will provide exceptional support to our French-speaking customers, assisting them with inquiries related to shipping, delivery tracking, and logistics services.
Your fluency in French will be essential as you communicate effectively with clients, helping them navigate shipping options, resolve issues, and ensure a smooth logistics experience. You will play a key role in enhancing customer satisfaction and building strong relationships with our clients.
Responsibilities
- Provide outstanding customer service in French through phone, email, and chat regarding logistics and courier inquiries
- Assist customers with tracking shipments, managing delivery requests, and answering questions about logistics services
- Resolve customer issues and complaints professionally and efficiently...