Job Description
Mercier Consultancy is excited to offer an opportunity for a French Speaking Customer Service Representative to join our Client's Subscription-Based Services team. In this essential role, you will provide exceptional support to our French-speaking customers, assisting them with inquiries and issues related to our subscription services.
Your fluency in French will be critical as you guide clients through the sign-up process, assist with account management, and handle any questions or challenges they may encounter while using our services. By delivering high-quality customer care, you will contribute significantly to customer satisfaction and retention.
Responsibilities
- Deliver top-notch customer service in French via phone, email, and chat regarding subscription inquiries
- Assist customers with subscription sign-up, billing inquiries, and account management
- Resolve customer issues and complaints in a timely and professional manner
- D...