Job Description
Mercier Consultancy MD is seeking French-Speaking Cybersecurity Customer Experts to join our team in Athens. This role involves providing dedicated cybersecurity customer support to French-speaking clients, helping them navigate and secure their digital environments. Join us to build a rewarding career in cybersecurity within a collaborative and innovative workplace located in the vibrant city of Athens.
Key Responsibilities
- Provide expert cybersecurity customer support to French-speaking clients through phone, email, and chat channels.
- Troubleshoot and resolve security-related customer issues efficiently and professionally.
- Guide customers on best practices in cybersecurity and optimal use of security solutions.
- Maintain accurate records of all customer interactions and technical issues using CRM tools.
- Collaborate with technical teams to escalate and resolve complex cybersecurity challenges.
- Stay updated with the...