Job Description
Mercier Consultancy MD is currently seeking a French Speaking Fitbit Customer Support Specialist to join our team in Sofia. This is an exciting opportunity for individuals fluent in French who are passionate about health and fitness technology. In this role, you will provide dedicated customer support for Fitbit products, assisting French-speaking customers with their inquiries and ensuring a high level of customer satisfaction.
Key Responsibilities
- Deliver exceptional customer support to French-speaking Fitbit users through phone, email, and chat.
- Assist customers with product setup, troubleshooting, and usage guidance.
- Handle returns, refunds, and warranty claims following company policies.
- Document customer interactions comprehensively to aid in issue resolution and follow-up.
- Collaborate with technical teams to escalate and resolve complex product issues.
- Stay updated on Fitbit products, features, and updates t...