💼 Full-Time Position

FreshService/Freshworks Admin

🏢
AspiringIT
📍 newmarket, on, Canada
📍
Location
newmarket, Canada
📅
Posted
June 14, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Title: FreshService/Freshworks Admin

Location: Remote (Canada)

Employment Type: Contract


About the Role

We are hiring a FreshService/Freshworks Admin to manage and optimise the IT Service Management platform. This role will play a key part in ensuring efficient IT service delivery, automation, and alignment with ITIL best practices.


Key Responsibilities

  • Administer and configure Freshservice ITSM platform (Incident, Change, Problem, Asset, Projects, Reporting, Alerts)
  • Manage user access, roles, and permissions with proper governance
  • Design and maintain workflows, automations, and orchestration rules
  • Integrate Freshservice with tools such as Microsoft 365, Intune, ServiceNow, APIs
  • Maintain Service Catalog and Knowledge Base
  • Monitor system health, troubleshoot issues, and ensure performa...