Job Description
Job Number:
Job Category: Rooms & Guest Services Operations
Location: Hotel Arts Barcelona, Marina 19-21, Barcelona, Spain, 8005
Schedule: Full Time
Remote: N
Position Type: Non-Management
Position Summary
- Process all guest check‑ins: confirm reservations, assign rooms, issue and activate room keys.
- Process all payment types, including room charges, cash, checks, debit, and credit.
- Process all check‑outs, resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check‑in.
- Communicate parking procedures to guests/visitors and dispatch bell or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special request...