Job Description
First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
**A little taste of your day-to-day**
Every day is different, but you’ll mostly be:
+ Kicking off truly memorable guest experiences with the warmest of welcomes
+ Acknowledging IHG Rewards Club members and returning guests in person or over the phone
+ Taking, managing, and receiving payments for guest bookings
+ Making the check-in and check-out process feel swift and seamless
+ Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
+ Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
**What we need from you**
+ Communication skills - guests will need to come...
**A little taste of your day-to-day**
Every day is different, but you’ll mostly be:
+ Kicking off truly memorable guest experiences with the warmest of welcomes
+ Acknowledging IHG Rewards Club members and returning guests in person or over the phone
+ Taking, managing, and receiving payments for guest bookings
+ Making the check-in and check-out process feel swift and seamless
+ Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
+ Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
**What we need from you**
+ Communication skills - guests will need to come...