Job Description
Guest Service Agent
Position Overview: The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees.
Essential Job Functions
- Greets, registers, and assigns rooms to guests.
- Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
- Date-stamps, sorts and racks incoming mail and messages.
- Transmits and receives messages using equipment such as telephone, fax and switchboard.
- Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainme...