Front Desk Customer Service Officer

We are seeking a Front Desk Associate to join our team at SEA. The ideal candidate will have a passion for customer service and the ability to create a welcoming atmosphere for our guests.

• Greet and assist guests upon arrival and departure
• Manage guest check-in and check-out processes
• Handle phone calls and respond to inquiries
• Maintain a clean and organized front desk area
• Process reservations and manage room assignments
• Provide information about hotel amenities and local attractions
• Assist with billing and payment processing
• Address guest complaints and provide solutions promptly
• Collaborate with other departments to ensure guest satisfaction

• 2-3 years of experience in a customer service or front desk role
• Proficient in Microsoft Office Suite and hotel management software
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