Job Description
Job Description
- Greet and assist all guests, including VIPs and regular customers, with warmth and professionalism
- Register guests upon arrival, allocate rooms, and ensure accurate entry of guest details in the system
- Promote current packages, seasonal promotions, and membership sign-ups to walk-in and existing customers
- Provide personalized service by remembering the preferences of returning customers and preparing their preferred setup in advance
- Handle cashiering duties including processing payments, issuing receipts, and balancing end-of-day sales
- Assist in festive or thematic decorations within the KTV premises to enhance the customer experience
- Support the planning and execution of in-house events, customer appreciation nights, and promotional campaigns
- Answer phone, online, and walk-in inquiries regarding reservations, room availability, pricing, and services
- Maintain cleanliness and...