Job Description
Qualifications:
- 5years+ managerial hotel experience in customer service in a hotel, or hospitality industry related field required.
- Preferably with Shipboard experience and/or experience in a 4/5* hotel handling front desk operations
- Required to speak English clearly and distinctly.
Duties and Responsibilities:
- Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
- Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.
- Ability to work positively...