Job Description
The Front Desk Officer serves as the first point of contact for patients and guests. This role ensures a warm, professional, and efficient front desk experience by managing patient inquiries, appointments, and administrative tasks while upholding The Aivee Group’s service excellence standards.
Patient & Guest Experience
- Greet patients and guests courteously and professionally upon arrival
- Manage patient check-in and check-out procedures
- Address patient inquiries and concerns with empathy and discretion
Appointment & Scheduling
- Schedule, confirm, and manage patient appointments accurately
- Coordinate with doctors, nurses, and clinic staff to ensure smooth patient flow
- Handle appointment changes, cancellations, and follow-ups
Administrative & Front Desk Operations
- Maintain accurate patient records and update clinic...