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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Outbound Call Associate
Responsibilities
- Proactive contact and engage customers to gather critical information through survey activities
- Meet and achieve the individual and company’s key performance indicators
- Acquire a strong knowledge of the products and services, culture and processes
- Provide quality customer service and prompt follow-up to customers over the phone and/or email
- Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
- Resolve customer queries efficiently and elevate issues promptly
- Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
- Other duties as assigned by Team Lead and/or Branch Head
Requirements
- Diploma / NITEC / GCE ‘O' Level or equivalent
- Minimum C5 for English O level
- Preferably with 1 to 2 years of working ex...