Job Description
purpose
The front desk operations specialist will focus on coordination of projects/initiatives coming from the hotels, finding new ways to boost guest satisfaction, documentation of best practices and general support.
Creating a memorable guest experience is at the heart of what we do. The Front Of House (FOH) operations are what the guests see when they arrive: Ambassadors, Mobile App & Kiosks. The rooms operations team consists of several team members that make sure the hotel teams are supported centrally, so that the hotel teams can fully focus on the guest and team experience. Examples of the responsibilities of the operations hotel support team are project management, compliance, guest satisfaction analysis, implementation support and feedback facilitation. The emphasis will be on elevating the guest journey and team experience. This role has a very wide potential and gives the opportunity to explore the broader field of front of house operations. The scop...