Job Description
Description
A premier hotel and resort property in Carlsbad is seeking a Front Desk Supervisor to oversee daily front office operations and help deliver exceptional guest experiences. This leadership role is ideal for hospitality professionals who enjoy coaching team members, solving guest concerns, and maintaining high service standards. The Front Desk Supervisor will partner closely with hotel leadership while ensuring smooth daily operations, efficient check-in and check-out processes, and outstanding guest satisfaction.
Responsibilities
Front Office Leadership
+ Supervise front desk staff and daily guest services operations
+ Assist with scheduling, training, and coaching team members
+ Monitor service standards and guest satisfaction metrics
+ Handle escalated guest concerns and service recovery situations
+ Ensure accurate room assignments and reservation management
Guest Experience
+ Welco...
A premier hotel and resort property in Carlsbad is seeking a Front Desk Supervisor to oversee daily front office operations and help deliver exceptional guest experiences. This leadership role is ideal for hospitality professionals who enjoy coaching team members, solving guest concerns, and maintaining high service standards. The Front Desk Supervisor will partner closely with hotel leadership while ensuring smooth daily operations, efficient check-in and check-out processes, and outstanding guest satisfaction.
Responsibilities
Front Office Leadership
+ Supervise front desk staff and daily guest services operations
+ Assist with scheduling, training, and coaching team members
+ Monitor service standards and guest satisfaction metrics
+ Handle escalated guest concerns and service recovery situations
+ Ensure accurate room assignments and reservation management
Guest Experience
+ Welco...