Job Description
REPORTS TO: General Manager
EFFECTIVE DATE: TBD
No. Of vacancies: 1
Job Types: Full-time, Permanent
No. Of hours: 30+ HR
Pay scale: $ 24.05 per hour
JOB SUMMARY
Responsible for the efficient, guest-focused operation of the Front Desk, ensuring a seamless arrival-to-departure experience and consistently high service standards. Supervises day-to-day front office activities including reservations, check‑ins/outs, group blocks, guest communications, and interdepartmental coordination to maintain accurate room status and timely delivery of guest services. Responsible for analytical function, including preparing occupancy and performance reports, monitoring booking patterns, and identifying operational trends to support staffing and service planning while also providing impactful insights for supplementing revenue generation opportunities. Must establish and maintain an employee-oriented culture that emphasizes service excellenc...