Job Description
Job Description:
1. PHONE CALLS
a. Handle phone calls from clients, specifically addressing routine concerns such as, but not limited to, provider
accreditation, doctor availability, reimbursement updates, LOA issuance, and assistance during ailment, among
others.
b. Coordinate with the Front-End Team for meeting-related concerns to ensure a seamless transition of calls when
necessary.
c. Collaborate with other departments, to resolve client concerns efficiently and effectively.
d. Provide guidelines and procedures to troubleshoot and resolve common issues or escalate complex problems to
higher-level support if required.
2. EMAIL MANAGEMENT
Centralized Email Repository: The Back End Team has the primary responsibility for managing and
responding to client emails in the centralized repository.
Email Handling Guidelines:
a. Respond to client emails promptly.
b. Provide ac...
1. PHONE CALLS
a. Handle phone calls from clients, specifically addressing routine concerns such as, but not limited to, provider
accreditation, doctor availability, reimbursement updates, LOA issuance, and assistance during ailment, among
others.
b. Coordinate with the Front-End Team for meeting-related concerns to ensure a seamless transition of calls when
necessary.
c. Collaborate with other departments, to resolve client concerns efficiently and effectively.
d. Provide guidelines and procedures to troubleshoot and resolve common issues or escalate complex problems to
higher-level support if required.
2. EMAIL MANAGEMENT
Centralized Email Repository: The Back End Team has the primary responsibility for managing and
responding to client emails in the centralized repository.
Email Handling Guidelines:
a. Respond to client emails promptly.
b. Provide ac...