Front End Supervisor

Job Summary: Supervisory position responsible for overseeing and coordinating the overall functions of the authorizations team, front desk, radiology front desk/scheduling team to ensure efficient and accurate processes. Responsibilities include work allocation, hiring and training of new staff, problem resolution, providing constructive feedback, and motivating employees to achieve peak productivity and performance. Must possess strong leadership and customer service skills and have a working knowledge of insurance carriers. Oversees the operations of the front end encompassing patient check-in, insurance eligibility, payment and copay collection, forms processing, referral processing, advanced radiology exam scheduling, and insurance pre-authorization of diagnostic imaging, surgical, DME, injection, and miscellaneous services. Plans and directs daily and monthly assignments/coverage. Analyzes
productivity and efficiency of staff. Maintains and reviews training materials and create...