Job Description
Job Description
Qualifications
- Welcome guests warmly and provide a smooth and efficient check-in and check-out experience while ensuring guest accounts are kept accurate and up to date.
- Handle incoming calls professionally and courteously, always aiming to deliver excellent customer service and a positive guest experience.
- Follow all security and confidentiality procedures to ensure the safety and privacy of guests at all times.
- Provide clear, accurate, and professional information regarding guest bookings, payments, and billing during arrival and departure.
- Respond positively and efficiently to guest and colleague enquiries, directing them to the appropriate department when needed.
- Promote hotel services and room options in a friendly and confident manner to help maximise guest satisfaction and hotel revenue.
Qualifications
- Previous experience in similar roles is preferable.
- Friendly, approachable with exc...