Front Office Agent - (Barcelona)

Empresas: SLS Barcelona What you’ll do We are looking for a Front Office Agent to join the team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction. - Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems. - Greet and assist guests in a warm, courteous, and professional manner. - Handle cash and credit transactions, ensuring the accuracy of guest billing. - Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction. - Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions. - Always know what events and activities are on schedule and maintain a deep understanding of the local ar...