Job Description
Job Description
What you’ll do
We are looking for a Front Office Agent to join the team at SLS Barcelona. Under the guidance of the Front Office Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction.
- Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.
- Greet and assist guests in a warm, courteous, and professional manner.
- Handle cash and credit transactions, ensuring the accuracy of guest billing.
- Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.
- Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
- Always know what events a...