Job Description
Purpose of the Position
The Front Office and Spa Receptionist is responsible for managing reception duties for both the hotel front office and spa facility. The role focuses on welcoming guests, handling reservations, scheduling spa appointments, providing excellent customer service, and ensuring smooth daily operations within the hospitality establishment.
Key Responsibilities
Front Office Duties
Spa Reception Duties
The Front Office and Spa Receptionist is responsible for managing reception duties for both the hotel front office and spa facility. The role focuses on welcoming guests, handling reservations, scheduling spa appointments, providing excellent customer service, and ensuring smooth daily operations within the hospitality establishment.
Key Responsibilities
Front Office Duties
- Welcome guests and assist with check-in and check-out procedures.
- Manage room reservations and booking systems.
- Answer telephone calls, emails, and guest enquiries.
- Provide information about hotel facilities, services, and local attractions.
Spa Reception Duties
- Schedule and confirm spa appointments.
- Assist guests with spa treatment enquiries and recommendations.
- Maintain spa booking rec...