Job Description
Front Office Duty Manager (Russian/German Speaker) – One&Only The Palm, Dubai
One&Only The Palm is a beach-front resort in Dubai.
Key Duties and Responsibilities
- Encourage and build mutual trust, respect, and cooperation among team members.
- Serve as a role model to demonstrate appropriate behaviors.
- Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the guests daily.
- Develop specific goals and plans to prioritize, organize, and accomplish the task.
- Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Identify training needs and support the development and upskilling of team members.
- Maintain awareness of daily arrivals, departures, group movements, and special requests.
- Proactively identify operational challenges and implement solutions to improve efficiency and g...