Job Description
Position As a front-office executive, you will ensure exceptional customer service for all patients, and manage patient registration and admission efficiently while maintaining confidentiality and safety.
Responsibilities Patient Admission: Fill out and enter admission details into the Hospital Information System (HIS), counsel patients, manage room/bed inventory, handle VIP/CIP admissions, and guide patients with TPA admissions.
Handling Queries: Address patient queries, guide them to appropriate departments, and manage the AHI mailbox.
Counseling for Surgery/Procedure Patients: Verify patient admission status, provide procedure estimates, coordinate with nursing and PA for surgery schedules, ensure timely payments, and escalate issues as necessary.
Daily Reports: Generate and distribute daily MIS, bed census, and procedure lists; attach interim bills to patient files.
Human Resources Responsibilities: Assist in inducting new staff,...